In-house Versus Remote IT Support

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June 20, 2011

There had always been questions regarding the benefits of in-house versus remote IT Support. Here are a few sticking points when it comes to these debates.

Overhead expenses:

One of the things that you should consider when deciding in house versus Remote IT support is the overhead costs that are associated with them. If you would have an In-house IT company, then you would need to have to pay for the salaries of each of the members of the team. You would also have to face the fact that you may not actually require this people all the time as the need for IT support is not a daily occurrence. You would also have to pay for the computers and electricity and other costs associated with having a team in house.

On the other hand, if you would have remote IT support, then you would not have to pay for the overhead. You do not have to keep a team in house, and you can just ask an IT Services Manchester company for example, to just solve your problems whenever they pop up.

The faster support:

Another thing to look at when deciding between In-house or remote it support is the speed of the support that they can give you. In-house teams are generally faster as you can easily contact them and they can rush over to diagnose the issues. They would not have any logistical problems since they are already located in the office.

This is in stark contrast with having to rely on remote IT support. This is because you would have to go through the process of that company before you can get your problems solved. Again using the IT services Manchester Company as an example, you would need to go through their problem escalation process before you can get your IT issues fixed.

Technical implementation:

Lastly, you should also consider the technical implementation of the In-house versus remote It support services. For software concerns and other minor computer glitches, having to rely on over the internet remote IT support is sufficient. They would be easily able to diagnose your problems even if they are at their location.

However, this would be difficult to do if you do not have a good internet connection or worse, if your internet connection is the problem that you would need to be fixed. As such, it would be important to check your set up and find out which of these issues would arise more often.

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  • Tam Chang

    My company increased our remote business recently due to the rising prices of gasoline.  Just by word of mouth to customers they were willing to let most software/malware issues be handled over a remote connection.  We evaluated a bunch of different remote control software and went with ScreenConnect because it was easy for our customers and affordable.  Hopefully we can continue to increase our remote business as it saves us time and is good for the environment.