Loading...A new iPhone comes out every year. Self-driven cars look to become the new norm. Artificial intelligence is revolutionizing the way people communicate. The rapid growth of the digital age has led to some major leaps in the way businesses use technology.
In fact, there are very few industries that haven’t seen some degree of change as a result. Technology is ubiquitous and there are several ways in which it has forever altered the business landscape.
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Say goodbye to traditional call centers
By and large, phone banks are a thing of the past. While data aggregators like Gallup still rely on centralized locations to achieve their goals, many businesses are choosing to instead rely on cloud based call center solutions. Cloud based call centers have several advantages over the traditional call center format and are quickly growing in popularity.
First of all, they don’t require a centralized operating hub. This means that you can hire a distributed team of workers and, as long as they’re available during business hours, they can work from wherever they please. Remote work gives representatives a much greater level of freedom and helps prevent burnout and low morale.
Secondly, cloud call centers are much more affordable, since most of the hardware is employee-supplied. Instead of investing in phones, typically cloud call centers use a software solution that can link all of your employees regardless of their surroundings. For many businesses, a move to this call center model is a win-win.
Self-ordering in restaurants
Have you been to a McDonald’s recently? Chances are, if you went inside, you spotted a not-so-subtle kiosk separate from the traditional ordering counter.
Self-ordering is quickly gaining steam throughout the quick serve restaurant industry but has also seen popularity with tableside ordering at some sit-down eateries. It works to eliminate order inaccuracy, reduce leakage, and speed up customer turnaround.
While it’s still a novelty for many restaurants — and truly, your product isn’t a complete success if you still have to explain it to consumers — fast food joints are seeing a lot of positive engagement. Insofar as tableside tablets are concerned, chains like Red Robin and Chili’s are using them to great effect but they haven’t hit peak market saturation.
It might still be a bit too soon to gauge whether or not self-ordering systems are going to become the new de facto standard. But, as it stands, they’re definitely leaving a notable impression upon the industry.
Self-driving trucks?
The trucking industry is known for its long shifts, high turnover, and worker fatigue. What if there was a way to combat all of this in one fell swoop? Tesla believes there might be and is working to incorporate autonomous trucks to fleets within the next few years.
This could speed up delivery time and lower industry costs. There’s still the question of what would happen to truckers, but the likelihood that this will become an industry standard anytime soon is still fairly slim. However, it’s not impossible, and it will stand to see how the adoption of driverless vehicles proceeds.
It should be fairly apparent that technology has radically altered the course of many businesses and industries. From the enticement of cloud based call centers to the autonomy offered by artificial intelligence, it makes perfect sense why many businesses are adopting a tech-heavy model moving forward.
As for which technologies will stand the test of time, that remains to be seen. However, it’s undeniable that there’s a lot of excitement in the air.